Intente buscar por palabras clave, código de producto/pedido o número de serie, por ejemplo, "CM442" o "información técnica"
Introduzca por lo menos 2 caracteres para iniciar la búsqueda.
  • Historial

Digital service offering proves its worth in the coronavirus crisis

Endress+Hauser has launched Visual Support to assist maintenance personnel remotely

Fecha de publicación: 11.06.2020

Endress+Hauser has been driving digitization forward for years – in the product and service area, in customer interaction and in external and internal collaboration. In the coronavirus crisis, the development of powerful digital platforms and offerings has now proven its worth for customers and the company. “We can bridge the physical distance forced upon us by the coronavirus through digital and emotional proximity,” says Matthias Altendorf, CEO of the Endress+Hauser Group.

Service organization uses digital platform

This also applies to the service area. Travel restrictions and protective measures due to the coronavirus pandemic have made it impossible to use external service providers in many cases in recent weeks. In order to carry out critical service work related to instrumentation in a timely and appropriate manner, Endress+Hauser has taken the latest innovation in this area, Visual Support, from the pilot project phase to global rollout.

The Endress+Hauser service organization has been using the possibilities of a cloud-based platform based on the Salesforce customer relationship management system for some time. The Salesforce Service Cloud module enables completely new ways of serving the customer base.

Now Endress+Hauser has integrated Visual Support into its support services portfolio, giving customers access to in-depth technology and product knowledge, including the guaranteed availability and response time from Endress+Hauser’s global network of technical experts.

250 service calls from a distance

The use of this technology for remote support enables audio-visual support for diagnosis and troubleshooting, commissioning and regular maintenance of field devices. With the help of live video transmission and screen casting, Endress+Hauser’s technical support team can work almost as if they were on site, helping customers in a reliable and flexible manner with their service tasks via remote access.

For ten weeks the service was free of charge for customers. During this time, more than 250 Visual Support sessions were conducted worldwide. “Customers have given us a lot of positive feedback,” says Franck Perrin, who heads the Endress+Hauser Group’s service organization. “They are enthusiastic about this new form of support and have experienced how Visual Support can save time and money.”

Descargas

    EH_11-06-2020_Visual Support.zip

Press list

Reciba los próximos comunicados de prensa y noticias directamente en su bandeja de entrada. Asegúrese de estar al día y suscríbase al listado de prensa de Endress+Hauser.

Lista de prensa de Endress+Hauser

Endress+Hauser envía regularmente comunicados de prensa sobre temas de actualidad e información de la empresa a profesionales de los medios.

Seleccione los temas que le interesan: *
Seleccione las industrias que le interesan:

Datos personales

Debe rellenar los campos marcados con *. Recibirá un correo electrónico con la confirmación de su suscripción y el enlace web correspondiente. Solo usaremos sus datos para personalizar sus boletines informativos y no los proporcionaremos a terceros. El aporte de esta información es opcional. Por razones estadísticas, realizaremos un seguimiento anónimo de los enlaces.

Contacto